Complaint Policy
Last Updated: February 2026
This policy explains how users can file complaints and how we resolve them.
1. Types of Complaints
We accept complaints regarding:
- Unauthorized use of personal images
- Billing or payment issues
- Technical errors
- Policy violations
- Fake promo codes or phishing
- Abuse or misuse of the platform
2. How to File a Complaint
Contact us at: [email protected]
Include:
- Description of the issue
- Your account email (if relevant)
- Screenshots or evidence
- Preferred resolution
3. Response Time
We handle complaints within:
- 24 hours for urgent privacy issues
- 48–72 hours for standard complaints
4. Resolution Outcomes
Possible actions:
- Refund (case-by-case)
- Account restoration
- Account suspension
- Content deletion
- Explanation of the decision